I'd like to review your tax return that is experiencing this issue but will need you to create a copy that doesn't have any of your personal information. To create this diagnostic file, follow the instructions below to send it to us.
For TurboTax Online:
- Sign into your TurboTax Online account
- Scroll down to Tax Tools from the menu side.
- Select Tools from the dropdown
- On the pop-up screen, select Share my file with agent
- A message that a diagnostic file gets sanitized and transmitted to us appears
- Provide the Token Number that was generated in this thread.
For TurboTax Desktop/Download Versions:
Open your return.
- Select the Online tab in the black bar at the top of TurboTax and select Send Tax File to Agent
- This will generate a message that a diagnostic copy will be created. Select OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number that was generated in this thread.
This will allow us to open a copy of your tax return without any of your personal information.
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