I contacted TT customer service to address my dissatisfaction with the form 7206 issue in the desktop version of the software. In response, they suggested that I create a TT online account and provided a service code that waived the online cost to $0, considering I had already paid for the desktop version. However, the tedious part ensued when I had to manually input all the information from the desktop software into the online version. The positive outcome was that I successfully filed my taxes electronically after spending 2/3rds of my weekend manually entering the data.
Given Intuit's substantial resources, it's disappointing that they haven't streamlined the process further. Specifically, they could have enabled the online version to import the current year's tax return data from the desktop version, similar to what they offer for the previous year. This would have significantly reduced the time and effort required on my part. The customer service representative mentioned that Intuit has been encouraging customers to transition to the online version for a few years now. If this is the case, it raises the question of why they continue to sell a buggy desktop version.
