I thought this year I would let TurboTax prepare my taxes for me. Taking the pressure off me to assure they were done correctly. However, even though I pointed out my new account during our initial phone call the initial prepared taxes was off significantly! They stated I should get a refund of over 5,000 when in reality I owed over 4, 000 for federal. How can I have any confidence that the second attempt was done correctly? Shouldn't I at least receive a phone call letting me know what steps were taking to assure this document is correct?
