w2hp
New Member

Get your taxes done using TurboTax

I tried to e-file Fed and 2 state returns and received FAILED_VALIDATION error message with the text indicating that my Fed return and state returns were not matched.  It told me to get software updates.  I had to do the manual patch as auto update did not work.   After that I received the green check mark indicating that updates were complete but when I tried to file again, I received the same error message.   I spent a 1.5 hrs on the phone with intuit help desk (Sandra was fantastic) and after we uninstalled Turbo, reinstalled from my CD and updated my Windows 10 everything worked fine.   good luck.  Call the help desk if need be.  They were quick to answer and very patient.