@bk1949 wrote:
That's what I feared. The site and phone AI assistants are thoroughly worthless. The phone AI kept telling me to sign into my account if I want to change my subscription -- which is obviously not the problem!
Thanks.
If you are using the program installed on your own computer (the desktop program) start by saving a backup copy of your tax data file to a secure location that is not acting up (like a flash drive). Your tax data is in a document (like a word processor or spreadsheet document) with a name something like "John Smith 2023.tax2023". The default location is your documents folder, but it might be someplace else.
Then, you need to install the program on a Mac. If you bought the CD, it has both Mac and PC installers already. If you bought the program as a PC download (direct from Turbotax on from another retailer), then you have two options.
1. Call support and ask for a free Mac download. Yes, it's a hassle, sorry about that.
2. You could directly purchase a download of the Mac software. Then apply for the 60 day no questions asked money back guarantee for the PC version.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
