No, don't start over. Sometimes your browser will log you in to TurboTax using your browser's sign in, which is probably not the same as your TurboTax sign in.
Try this first:
- If you sign in and your account is blank, select Sign Out toward the lower right corner.
- This will bring you back to the Sign In screen and show you your user IDs.
- Select the one you used to do your return and sign in again.
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