Using the installed PC desktop edition of Turbotax 2023, I was getting the "hit a snag message" trying to pay the $25 state file fee. I would press the pay by credit card, it saved my return and the next window was the "snag" window. Didn't even get to the point of entering CC data. Ran through the gambit of changing browsers, clearing browser history, check for Turbotax updates, turn off Windows defender and firewall, used a hardwire connection instead of wifi - nothing worked and stumped the panel.
I am using W10 and it was up to date with all current updates.
Although the "Hang on..." is a very passive and cute message - it is not very practical for troubleshooting.
Solution: While waiting on the phone I was playing with the Turbotax menu (couldn't handle the elevator music any longer) and I stumbled on to how to pay by phone.
Drag down Help/Pay by Phone/State eFile.
