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Hello,

I've called TurboTax however I'm not allowed to talk to anyone since I have not purchased a product. I go to try to purchase a product and I'm not allowed to. I've never experienced this level of difficulty before being a TurboTax user for 7 years. 

I also got a hold of someone on Chat and they submitted a ticket for me and it was subsequently closed, however, I'm still having the same exact problem.