Called in today to request a refund since TT obviously cannot resolve this issue. After having me submit a form request for refund (which laughingly takes 7-10 days), i received a reply stating they will not refund me because their "Satisfaction Guarantee" doesn't cover "Online" versions and that its "designed not to charge the customer until after they choose to file". What a joke. All of us experiencing this problem know it happens AFTER paying! Step 2 is for setting up bank accounts for debit/refunds but the charge for the product has already occurred. I cant believe TT is having so many problems they cant resolve. 😖
