It's unusual for the screen to go blank and I have not experienced this. I suggest the following and sometimes a reboot does the trick too, which seems nonsensical but can deliver wanted results just like clearing the cache and cookies.
In this situation, first please try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis.
- Close your TurboTax return first.
Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return to see if you are able to complete your social security income (Form SSA-1099). Please update here if your experience continues.
@sodasprings
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