Do I have to transmit another file? On March 14th when I was talking to the customer service team for 65 min, they already got on my computer and did this. That code was 1209714. When I called back 5 days later to see the status of the glitch, there was no record of anything that has been done on the case so I figured it out and fixed it myself but was more than annoyed that I wasted an hour and nothing came of it. Let me know if you can access that file info that was already sent using these instructions back from March 14th.
