I have the same issue. Their support person worked on it for 1/2 hour before she got a supervisor on the line. The supervisor informed me that it was a known bug and they were working to correct it. It was supposed to be corrected by last Friday, but it wasn't. I keep email updates that they are still working on it.
I can't get an answer to whether the bug affects what I owe; I'm inclined to think not, but I don't want to make a mistake.
