@Bet6 wrote:
the 1040 800 phone line only has canned messages - I need to speak to someone. I have not received the letter nor is it posted on my account at irs.gov How can I respond to a letter/notice that I never received??!!
If the notification letter is not showing up yet under the Notifications tab in your new IRS account, here are some tips to try to get through the IRS phone system to a live agent:
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose any choice re: "Refund", or it will send you to an automated phone line.
- After the introduction, first choose your language. Then listen to each menu before making the selection.
- When prompted, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but there could be a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
