With me, I made it all the way until I got to entering my 14 digit number. After 3 weeks, I FINALLY got my 5071c letter. I went back in to complete my verification and the 14 digit screen no longer comes up, instead I get this: We are not able to provide assistance to you via the identity verification tool. I tried calling that 1-800 number but it keeps telling me they have high volume calls and cannot take my call, then hangs up. I call 5-6 times a day for the past week and a half, same message. I had to make an appointment with a local IRS agent who is an hour and 45 minutes away!! this is totally ridiculous.
