If I had the contact info for the DM or CEO I would contact them. I have been trying for 2 weeks and all the same suggestions that have already been tried to no avail. I am fixing to discourage anyone including my family from using this garbage product. I am connected to the internet on their own site and get a consistent message to make sure you are connected to the internet. If I was not connected to the internet I would not be able to get onto their site. I am so upset with this company and no one cares to fix it. I also get a constant comment from the customer service that my account is blocked. It has been confirmed the account is not blocked or locked. I should not have to create a new account and re enter all my information not knowing if it will file or not. Beyond duscusted with all the stupid excuses.
