Try running TurboTax as the administrator. Here's how to do that:
- With your TurboTax software closed, right click the TurboTax icon.
- Select Run as administrator.
- Try to start a new return when the software opens.
If this doesn't work for you, please reply back with the type of computer (Mac or PC) and the OS (Windows 10, Windows 11) and TurboTax will help you further.
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