I purchased Turbo Tax Premier from Costco this year, as I have done so in prior years. After spending 4 hours inputting data, I discovered a program error/bug having to do with a W-2 reporting retirement benefits for my husband. This W-2 has been handled correctly for many years. The customer support person that I spoke with told me since I purchased the software from Costco, it was not supported by their staff and that I would have to return the program disk to Costco; and that I should purchased the online program directly from Turbo Tax. The support person told me that they could offer me a discount, however the price would still be more than what I paid at Costco.
I have two issues here:
1. They did not offer to refer the W-2 bug to programers to fix, or suggest a work around.
2. That Turbo Tax is not supporting the software purchased from a third party retailer.
This is insane!!
