Call [phone number removed]. Tell the irritating little robot "REPRESENTATIVE PLEASE." The same voice will ask you the subject of your questions. Respond with as short an answer as possible, "CHARGES ON MY TURBO TAX ACCOUNT." You will likely get a human at that point and the negotiations begin. I always try to call at the extreme beginning of their business day. I can't give you those times as they change through the year. Last evening. the hours were 5:00AM to 9:00PM. This morning, the human told me they will start a 24 hour service as they approach the filing deadline. (Never saw that in writing.)
Your fee seems surprisingly high. Mine was much less and I was given pretty good reasons why it was imposed so I paid,
