I am having the same problem with CA e-file. In fact I cannot make the payment for state e-file, as I cannot go forward from entering my billing address. A white window asking me to select from 2 formats of the billing address pops -up and I cannot go forward - as I do not see any button to exit this window. I went in a circle for many times. I called TurboTax and spent more than 2 hours with 2 "unprofessional" agents (they did know anything about TurboTax software). So I am stuck now and I need to e-file my returs immediately. I paid for TurboTax Deluxe / downloaded the software from Amazon. Please solve the issue immediately in order to e-file our CA state return.
