I wasted 65 minutes on the phone with Turbo Tax support on March 14th 2024 trying to explain that there is a glitch in the Home & Business software this year. I have W2 income and participated in the 401K plan with 25K contribution. I also have self employment income and would be able to contribute another 5K to my individual 401K plan since I am over 50 years old, since the Yr 2023 max is 30K for that portion. Then there is the employer match profit sharing portion that my self employment business would be able to put into my Solo 401K plan as profit sharing. I had tried to click on the MAXIMIZE PROFIT SHARING box that the program offers, but it was neglecting the fact that I already put in 25K to my W2 401K plan... and the resulting info it was giving me would have ended up in my contributing more to my Solo 401K plan than tax law would allow. Thankfully, it looked strange to me and I confirmed with several tax CPA's how the calculation should work. I called and spent over an hour with a TurboTax person, and was given a Tech Team Case number and told that I would hear something by email... but nothing was ever sent. Today I called back 5 days later and they can find no record of my case and the notes in the system were not helpful for them to even understand what the issue was. Unbelievable waste of my time. I will be fixing the glitch on my own, but was hoping to help others by having the glitch fixed... but can't waste anymore time starting over.
