I’m also stuck in this loop. Filed one return on 3/16 that is getting a refund that went through fine. 3/17 working on a 2nd return, also getting refund, and that return is stuck on step 2. Did all recommendations; cleared cache, browsing history, switched browsers, switched computers, tried phone application, tried incognito, changed banks, changed to paper check, reviewed forms under tools center spoke to TT customer service. Nothing working.
The only difference between the submission of return #1 & #2 was the banking form. Return #1 had banking info from prior years submission. Return #2 had no prior banking info, but I got a popup message that USbank has relationship withTT so add USBank data. I don’t bank with USbank so I cleared and added my banking data. Return #1’s bank just happened to be USbank.
Looking for TT update on this glitch. Tried again today with no success. (3/18/24)
