There has always been a (same) different state.
I would copy and include the TT summary, but it was bull**bleep**, which is why the call continued for another hour and more. It was in the second hour that he led me to the Open New File, but did not continue. and the agent with whom I was on the phone said enough that I understood he was going toward what you suggested, but then he did not continue. Maybe he was consulting with others -- I have no idea -- but a quarter of an hour later, when I broke silence on the phone, there was no one there.
