if your user account is as an administrator try the following
Run as Administrator: Since the error code may indicate a permissions issue, try running the app as an administrator by right clicking on the desktop icon and selecting RAA
Check Windows Temporary Folder Permissions: Follow these steps:
Using the view link at the very top of most folders select to show hidden files - appdata is a hidden folder
Find the Temp folder inside C:\Users\User\AppData\Local.
Right-click on it, select “Properties,” go to the “Security” tab, and ensure that your username has “Full Control” checked. Save the settings
if this doesn't work the other options are to reinstall, after uninstalling and rebooting, the app (can cause license issue problems) or contact support.
