The first 3 times, the TT agents had me type something into my search bar to gain a code to allow TT to see my screen. I tried the shift/enter method and it did not work. Why would it? I will try another software next year. By the way, despite what TT says in the software, the WI instructions state you can send your fiduciary return by mail as long as you aren't filing more than 50 tax returns so that is what I'm going to do.
