I just spent more time with TT agent. They are now telling me that the investigation that I was told was started for my issue was never started! WTF is wrong with these people? Just tell us why the software isn't working and when it will be fixed without subjecting us to a lengthy process that goes nowhere. The last time I called they told me to push "shift/enter" and they would be able to see my screen. Really? That's the dumbest thing I've ever heard.
