I've called their number and the ask to share your screen (for desktop MacOS) I wasn't comfortable doing that but did it by typing Shift Return. That produced a number and they could see my screen. The bug shows up on the forms and when I switched to from view, they could not see my screen. They then wanted to install an app to share my screen and I am NOT comfortable with that and refused. Will report the bug here in another post and hope it gets fixed.
