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Heather, that is a really poor response and not true at all, assuming TT understand modern password standards.

 Modern password standards and NIST do not agree with you either (https://pages.nist.gov/800-63-3/sp800-63b.html)

Additionally you can't see what you are typing!  Why obscure that??  If I am doing my taxes I am in a secure place!

Do some research and talk consult with experts please.  (real experts, Steve Gibson from GRC would be a great place to start).

if you don't work for TT sorry but please stay in your lane of understanding.