I filed my Fed and State taxes on 3/9/24, and I wasn't able to complete the IT-204LL payment flow; I got to the very end and got a "Hit a snag/You can try again, or go to the New York State Tax Department website" prompt.
I finished filing my taxes thinking I could go to the NYS website before 3/15 due date after, but the website just tells me how I should be e-filing this form, and if I don't e-file I could incur penalty.
I called support twice already. The first time they told to try paying through the NYS website, which is not possible. Then second time, they told about downloading Turbotax desktop version to file this form, and that I would then be refunded, but it seems like I can't download it to my Mac.
I need to e-file this form and pay the $25 fee. I've already filed my state taxes and they've been accepted. What am I supposed to do? Please help!
