I purchased Turbo Tax Deluxe on 3/10 and have yet been able to successfully download and use the software even after speaking with a representative who took me through a variety of potential solutions. I installed TurboTax Basic to complete my mother's taxes and purchased the Deluxe version for myself. Though I was able to successfully download and file my mother's taxes, when I attempted to download the Deluxe version, it consistently opened TurboTax Basic. I was unable to upgrade. I was unable to uninstall and reinstall. I paid $84.40 for the Deluxe version and have not been able to use it. I tried on both Chrome and Firefox. Nothing works.
