Turbotax 2023 is not allowing me to enter W-2 information this week

I finished our federal taxes (MFJ) last week but haven't efiled yet since I need to discuss with spouse whether we should take refund as I bonds or direct deposit.  Trying to use one of my 5 returns allowed (only 1 can be efiled) for our college student.  It goes to a blank screen when you hit Update Wages and Income.  Doesn't matter if you got there from "Walk me through everything" "I'll choose what I want to work on" or (in desperation tried) Search W-2 and clicking on Jump to W-2.  Tech support thinks it may be something with our firewall or antivirus - after they had me uninstall, try to reinstall from CD (which it spun up but never opened!) and finally they sent me a download.

 

Has anyone got a workaround to actually enter a W-2?