**** IT WORKS ******
The first thing you want to do is clear your catching cookies. Once you sign back in you want to go to your state return and review each deduction in credit. You're going to have to click update and go down the row of each one. At one point my customer noticed that there was something check that she did not see prompted for her so she also had to uncheck and read what did not apply. These steps were super helpful to me and my customer would highly recommend trying this if having this issue. She was also able to get to the order review page so that she can pay and process her tax return.
