This is so frustrating. I spent an entire weekend finding and preparing my taxes. I even entered my license info that was required for e-filing. Post that I was asked to check and ensure all forms were up to date. It checked for updates, and said - no updates available. Click ok - and gone. All my info is gone. Spoke to someone at Turbotax, they had no clue what was going on and was asked to redo everything. I asked to escalate - they said there was no one to escalate to. And disconnected my call! How unprofessional can this get!?
Super frustrated, and want some guidance on how I can escalate to get my info back. I had bought the desktop version from Costco and that is not showing up anymore either.
Anybody have any advice on how I approach this and escalate this to get my info and my subscription back?
