This is the problem.
Sorry this will be a long explanation:
I was told I need to sign out/ log out of my TT program to download my brokerage account.
I tried several times and spoke with the IT service with my Brokerage account. I have to log into my brokerage account first and then after 10 minutes I open my tax program and it should download. I tried that with the IT people on the phone but when I opened the tax program my tax form wasn't there. So I had to fill everything in again and I was successful in downloading the Brokerage information. Then I accidentally deleted the Tax form so I had to start again but didn't get to the part where I download the Brokerage account so I closed it. The next day I tried the download and it wouldn't work. I'm thinking because I wasn't signed out/logged out of my Tax program.
So I'm trying to sign out and I can't do that.
