Thanks, but I've been on the phone with them several times already. I called last night and asked for a supervisor right away as the first 2 agents had already taken a crack at it and couldn't find a solution. Spent about 2 hours and he even got his tech support on to see the screen share because as I understand it, they are able to record the screen and he couldn't get a resolution either. He finally said that it was because my state will not accept an amended return to be e-filed, but I'm not trying to amend or file the state and it was ready to transmit until I had to update. I think I'm out of luck at this point.
I appreciate the response though.
