RobertB4444
Expert Alumni

Get your taxes done using TurboTax

I can't duplicate your error and  it's not showing up as something other taxpayers are experiencing.  First, I'm going to ask you to clear your cache and cookies.  Those are little programs that are stored on your computer and can get in the way of TurboTax sometimes.  Here are instructions for how to do that.

 

If that doesn't fix the problem I'm going to ask you to pull a diagnostic copy of your return.  That's a copy that keeps all of the numbers but removes all of the personal information so that we can take a look at it and see what is going on.  Here's how to do that-

 

If you're using the online program click on 'Tools' and then on 'Tools Center' and then on 'Share file with agent'.  

 

If you're using the desktop version click on 'Online' and then on 'Share file with agent'

 

You will get a token number at that point.  Post that token number here and we can review your return.

 

@robertm526 

 

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