That is a terrible experience. What error message happens when you try to purchase state? Are you using desktop or online? Most of the time this happens with desktop and requires a customer service person to "push" the state to your account. If it is desktop call again and ask the representative to take your payment over the phone and push the state to your account. Then you will login and download the file that they send to you.
Make sure you have an Intuit logon and that it is working before you try to purchase the state again. If this is online instead let me know exactly what happens.
