@mscohen86442
And everyone is currently getting $10 off, so it sounds like you didn't get any additional discount at all. The TurboTax website currently shows all users getting a $10 discount (e.g., Deluxe at $59). So it looks like you got charged the regular discounted charge ($59) that everyone is currently getting.
You didn't say who the email offer was from, and how it said to collect the discount; i.e., the special instructions for applying the discount. But you can go over all that with TurboTax Support, since you're going to have to talk to them anyway.
Again, one has to be cautious about potential scams. We won't know in this user community forum if an email is legitimate or not. But TurboTax Support should be able to verify anything and then, hopefully, figure out what/why it didn't work.
You'll need to phone TurboTax Support to discuss it further, using the link I previous left for you in my earlier comment. Good luck!
