LeticiaF1
Employee Tax Expert

Get your taxes done using TurboTax

Many issues that seem nonsensical can be fixed.  First close your return and follow the steps below to see that you need to do depending on the version of TurboTax you are using:

 

  • If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
    • You can also try using a different browser
  • If using TurboTax Desktop: Please see this FAQ.
    • Make sure you have ran all the updates

If this does not work, as JulieS said, give us what error messages you are getting to that we can help you find the solution.  

 

@rickslick714