I purchased the desktop version of TurboTax and did my whole return. I owe $, so I was waiting until April to actually file it. Now when I go back there's no record

It seems like there are a lot of TurboTax files stored on my computer (i.e., the info I entered is not "gone") but I can't access it.  What can I do to avoid having to re-do the whole thing?  The "Intuit Assist" won't connect me to a person since it doesn't think I have an active return.