UPDATE: I worked over the phone with a TT rep for 1 1/2 hours. She could not solve the problem. She said she thought it is an error in the programming code and that she would escalate the problem to the next level of support. When I asked what the "case number" would be for the escalation, she said it was the same one that she and I had. BUT after the call was finished I received an email from TT asking me to complete a survey about how the call went. And that email said the case had been CLOSED. Also, I have searched all the forms included in my return and could not even find a form precisely titled "Dividend Income Worksheet".
