ANSWER!
Finally figured it out - at the end of the screen when it gives you a list of verified experts - you will see an option to go to full service. it says "89$" or something but just click that.
The next option, you will find on the right hand side of the screen an option to "leave" the full service and just do the free version. Click that.
Following this, it will ask you why you dont want the full service and you can just downgrade to "free" to get back to the usual experience.. VERY CONFUSING
