I just spoke with 3-4 agents on live chat assist and the 1st thing each of them did was send me a SHARE MY SCREEN link without even telling me who they were and what they were doing. I was also transferred from one to another without an explanation. I work with Turbotax desktop and I kept asking them about SHARING my screen would allow them to see all my personal info. (SSN, ADDr, Phone, etc) - all candidates for identity theft. Yet - EVERYONE OF THEM stated that would be hidden. From this post - that is NOT true - only if I used an on-line version would it be hidden. My objection do them was unless they ran something on my computer - they would see what I would see. THERE HAS TO BE A BETTER WAY TO GET HELP ON JUST A FEW QUESTIONS ON MY FINAL RETURN!!!! It would be nice if the agents new a little about SHARING the screen.
