Hello,
This exact issue happened to me, except I purchased the business version from Office Depot. The package was professionally sealed - no tampering at all, yet I received this message.
I just spoke to Intuit customer service from the number provided in the below response (THANK YOU BTW), it is unbearably hard to locate the correct number to get support.
The person I spoke to on the phone was very helpful and empathetic. She shared that I will receive a refund code via email.
Now unfortunately, I have to go purchase another CD and hope the code has not been used.
Hope this helps others and helps Intuit find the problem why the codes are already used.
Carry On... 🙂
