The investigations team really needs to know that an actual customer has a complaint and is willing to share their data - scrubbed clean before it can move to the next stage.
I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below and be sure to @AmyC in your response:
TurboTax Desktop/Download Versions:
Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.
@WT6
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