I've contacted Morgan and they say it's probably your issue.
Your reply to the user's problem didn't really track.
You must log onto the Morgan/Etrade for TT to get the forms. I'm unaware of any company that keeps multiple passwords available for users.
I my case the passwords didn't change only the acct numbers and the post implementation file is missing. Has any on the team reviewed the issue logs failed vendor data or upload rejections?
There are a lot, not 1500, transactions to enter and the season hasn't really started yet. Morgan has a lot of TT users and this will continue to become and issue for both organizations (we don't know if it is actually constrained to Morgan). It's never 'more their problem than ours'.
