I'm NOT an Intuit employee so I'll give you the unvarnished answer...for 2023 DeskTop/Windows/Business.
When you get to the start your State window, the program prompts you to pay. You pay. Download appears to complete successfully. You're all happy and ready to go!
However, if you try to "Start" your state it prompts you to purchase (another state) and/or (re)download the state you have already purchased. You're confused but click on the box to download your state again. Download appears to complete successfully. You're all happy and ready to go!
However, if you try to "Start" your state it prompts you... AND THAT IS THE FRUSTRATING INFINITE LOOP.
The MOST frustrating aspect is you are not sure what is going on and then spend your valuable time looking through the community only to find out that the forms aren't ready yet. And there you go, the unvarnished answer.
Good luck my friend. Others feel your pain too.
