Get your taxes done using TurboTax

I don't know what to advise you, Ally, but I think that the Turbo Tax people, who are always advertising about their "live help" and terrific customer service, are doing a pretty lousy job of communicating to purchasers of their products about updates and how to fix problems like yours and mine. They should have a customer service number that's readily visible that you don't have to search and search and find buried somewhere. They also have all our e mails that they so readily send us junk mail about their products so there's no excuse for not communicating to us about issues, updates, etc. Did you try shutting down your computer and restarting it ? Then, restart TT and see if any updates come up. That's what worked for me.