Have you tried running all of your updates to TurboTax? You should run all of your updates when logging into TurboTax.
If you're on a PC, go in to your TurboTax program and select Check for Updates from the Online menu (top of screen).
On a Mac, leave and go back in to TurboTax. If updates are available, you will get a prompt to download them.
Troubleshooting Tips:
- Use a wired, high-speed connection, this will save time and minimize any data corruption.
- Did your connection drop in the middle of the update? Try again; it will pick up where it left off.
- If you're having trouble updating on your PC, try a manual update.
Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support.
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