Get your taxes done using TurboTax

Hi! Thank you for the links. I read through them and watched the video but neither the clear and start over option nor the downgrade option show up for me. Also, I would rather not have to start over after hours of tax preparation. My entire left sidebar is empty. There are no options at all. I tried different computers and browsers, it's the same everywhere.

Here's a screenshot of how TurboTax now looks like for me:

And here's a screenshot from the TurboTax app:

There are no other options. No way to downgrade, no way to start anew.

I am in the US and have used TurboTax for years with this account.

I figured maybe I can switch back to regular TurboTax on my intuit account's products & billing page, but there the tax year 2023 doesn't even show up yet:

Really stuck here. Any hints or help is highly appreciated!