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TurboTax Account Stuck Cannot Access Tax Return
Hi, I spent hours and hours putting my tax information into TurboTax. Then got curious and clicked the "Verified Pro" button. I didn't pick a tax professional yet, and I made up my mind: I want to go back to doing my taxes myself.
The problem is, I don't know how to get out of "Verified Pro". When I log into Turbo Tax, I just get a very barebones UI that asks me "How did you do your taxes last year?". There's no way to access my tax return anymore, which was fully filed out and ready to file.
The sidebar to ask for help is gone. My self-prepared tax return is gone or at least inaccessible to me. I already spent 2h on the phone with the technical support, but they also don't know how I can get back to the regular TurboTax. Could someone here kindly help? Many thanks in advance!